We are available for you on different forums and channels; you can call us, ask questions on our customers forum, get assistance via a personal web meeting or visit a Service Office. Find our contact information on this page.
Information about customer center and frequently asked questions and answers
for those who call us.
Customer center: 0771‑524 524
Public holidays: closed
If you need to send documents to us, such as doctor’s certificate, doctor’s statement, work certificate or pregnancy certificate send them to
SE-839 88 Östersund
Make sure your personal identity number is noted on the documents.
A personal web meeting enables you to receive personal assistance when you are logged in to My pages (Mina sidor) or if you have trouble logging in. You are connected with an administrator from our Customer Centre, who will help you via display mirroring, chat and video. The personal web meeting opens automatically on the website pages where it is available. If there are a lot of users on the page at the same time, you will be put in a queue. Personal web meeting is available during the same hours as our Customer Centre, but closes half an hour before the Customer Centre closes.
How does it work?
- An invitation for a personal web meeting opens automatically via a banner on the pages where the service is available.
- If you accept the invitation, screen mirroring is connected so you and the administrator can share a view of Försäkringskassan’s website together).
- You will then receive support via a chat or video call, during which the administrator can show you how to correctly fill in the information on the form you have open on your screen.
Security and privacy
Försäkringskassan does not save any part of the conversation. The video meeting is only available via streaming. Thus it is not recorded or saved.
If you choose to chat by video, you must have a webcam to enable the administrator to see you.
Visit a service office
At the service office, you can meet with an administrator, who can help you with issues related to Försäkringskassan (the Swedish Social Insurance Agency), for example
- general information
- information about your case
- printing certificates and evidence documents
Service offices are closed on public holidays, weekends, Christmas Eve, New Year’s Eve, the day before Easter, and Midsummer Eve. Reduced opening hours on Walpurgis Night and Twelfth Night.
Find us on social media
We have accounts in Swedish on Facebook, Instagram, LinkedIn and Twitter. On Facebook we respond to questions and comments about parental insurance and housing allowance, but we cannot handle individual matters. We provide tips on job vacancies and discuss current issues in social insurance on Twitter, YouTube, Instagram and LinkedIn. You can also find instructional videos, seminars and promotional videos at our Youtube channel.
Who can see what I write on your Facebook page?
Anything written on our Facebook page becomes public record. Never give out private information, such as your account number or personal ID number. If you like our page or make a post, this will become visible to your Facebook friends.
If you choose to like the page, you agree to our posts being made visible in your own feed. You can at any time choose to stop liking the page or hide individual posts or all posts we make.